Frequently asked questions
Find the answers for your situation.
Choose questions for a healthcare organization or for yourself and your family.
For organizations and clinicians
What does MySeema do?
MySeema provides care navigation and care management: patient outreach, appointments and referrals, practical arrangements, documentation, and follow-through. We work with healthcare teams and also offer direct support to individuals and families.
Can a healthcare company partner with MySeema for its provider network?
Yes. We can define support for a participating provider network, service line, or patient population. We agree the scope, clinical oversight, record access, documentation, and commercial responsibilities with the relevant organizations before launch. Treatment decisions remain with treating clinicians.
Who makes clinical decisions?
Partner clinicians retain oversight and make treatment decisions. MySeema’s team coordinates the agreed work and routes clinical concerns through the established pathway.
What should we agree before signing?
The written partner agreement should specify the services and fees, any minimums, term and termination process, and how records and open tasks are handled if the partnership ends. MySeema has no software fee; service terms are discussed before you decide.
Who bills Medicare?
The participating clinical organization bills for eligible services under the applicable rules and agreement. Program requirements differ; some services cannot be billed together and work cannot be counted twice.
Is MySeema an RPM-only vendor?
No. Remote monitoring is one part of a broader care-management and navigation model. Patients may need coordination with or without a monitoring device.
Can we use our existing EMR?
Yes. MySeema’s default model works through your organization’s access in its existing EMR. Access, documentation, and workflow requirements are confirmed before launch.
What appears in the monthly report?
Care touches per patient, care plans completed and reviewed, follow-up actions taken, and patients routed back to the clinic.
How quickly can a program start?
Standard programs typically launch within 10 business days of signed agreement and system access. Larger or more specialized rollouts are planned with the organization.
Are the research findings on this site MySeema results?
No. Published research describes the study named with it. Partner testimonials and member stories describe separate, individual experiences.
For individuals and families
Ask about individual or family support →Can I ask about support for myself?
Yes. You can contact us for yourself or someone you care for. We discuss the support you want and current availability before enrollment.
How are the memberships different?
Routine · $79.99/month
Scheduling and refill requests by text.
Proactive · $149.99/month
Remote support at 6 doctor appointments per 12 months, with preparation, summaries, coordination, and advocacy tied to those visits.
Companion · $199.99/month
Remote support at 10 doctor appointments per 12 months, plus ongoing coordination and advocacy across your care team. Unlimited provider-visit summaries and ongoing coordination are separate from that attendance allowance.
How does remote appointment support work?
You attend your doctor appointment, and a MySeema team member joins remotely to help raise your questions. We arrange the connection with you beforehand; arrangements depend on the provider’s office and available technology. Your clinician provides the appointment; we provide the agreed remote support.
How many doctor appointments can MySeema join?
Proactive includes remote support at 6 doctor appointments per 12 months. Companion includes remote support at 10 doctor appointments per 12 months. The 12-month appointment allowance runs from your membership start date. Routine has no remote visits included in its monthly fee; members can add a visit for $29.99.
Are Companion’s summaries limited to the 10 attended appointments?
No. Companion includes unlimited summaries after provider visits, records maintained across providers, and ongoing coordination and advocacy. The monthly membership includes MySeema joining 10 doctor appointments remotely per 12 months; additional remote visits are $29.99 each. We discuss the information and permissions needed to support visits we do not attend.
Can I arrange just one visit?
Yes. Remote support at one doctor appointment is $49.99 without a membership, or $29.99 for members. We help prepare questions, join remotely, take notes, provide a summary and next steps, and help coordinate the follow-up from that visit. We confirm the appointment, availability, and arrangements with you before payment.
What if I use all my included visits?
Proactive includes 6 and Companion includes 10 remotely supported doctor appointments per 12 months from membership start. Extra visits are $29.99 each. Routine members can also add remote appointment support at the member rate.
Can I give a visit as a gift?
Yes. You can ask us to arrange remote doctor-appointment support for someone else. The price is $29.99 if the person buying the gift is a current member, or $49.99 if the buyer is not a member. The recipient does not need to be a member to receive a gift bought at the member rate. We coordinate with the recipient and confirm their agreement and appointment arrangements before payment. Giving a visit does not automatically give access to their medical information.
Does this replace my doctor or hands-on care?
No. Your clinicians provide medical treatment and authorize prescriptions. MySeema helps with the practical support included in your visit or membership. It does not replace medical treatment, hands-on home care, or emergency services.
Does sending an inquiry enroll or charge me?
No. An inquiry starts a conversation. We confirm the support, fees, appointment arrangements, and applicable terms before you decide.
Does insurance pay for membership?
Single visits and memberships on this page are paid for privately. They are separate from eligible care-management services offered through participating medical practices.
Can family or caregivers receive updates?
You choose who you want involved. During intake, we discuss what updates they may receive and the permissions needed to work with your providers. The people you choose receive the updates you authorize.
When will you read my message?
Messages sent outside normal business hours, including weekends and holidays, may not be reviewed until the next business day. MySeema is not an urgent care service or a 24-hour medical advice line. Do not wait for a reply about a new, worsening, or urgent medical concern.
What if I need urgent help?
Contact your treating clinician, their after-hours service, or a local urgent care center for urgent concerns. For a possible emergency, call 911 or go to the nearest emergency room. MySeema cannot advise through an after-hours message whether you should go to urgent care or the emergency room.
How do I cancel membership?
Give at least 30 days’ notice by emailing support@myseema.com or sending a clear cancellation request through your established MySeema text conversation. Unless you request a later date, the effective cancellation date is 30 calendar days after we receive your notice, subject to any earlier date required by law. We confirm your last billing date and the end of your paid service period. The notice period is not extended while we process your request. Scheduled monthly charges within the notice period remain payable unless applicable law requires otherwise; no new renewal charge is due on or after the effective cancellation date. Access continues through the period already paid for. Where applicable law requires earlier termination or stopping renewal immediately, we honor that right instead of the 30-day notice requirement. Cancellation details and email request →
Do you offer a trial or refunds?
Payments are non-refundable except where required by applicable law. There is no free trial or money-back guarantee for new purchases under this offer. This policy does not remove a right to dispute an unauthorized or incorrect charge, receive a legally required remedy for services not supplied, or claim a benefit expressly promised in an earlier accepted agreement.
Should I include medical details in the website form?
No. Start with contact information and a general description of the help you want. Do not include medical records, diagnoses, or insurance identification numbers in a marketing inquiry.
Talk through your situation with us.
We’ll help clarify the right next step for your organization, yourself, or your family.